Jen Durkin

Operational leadership for moments that matter.

These days I help organizations navigate growth, transition, and operational complexity — creating clarity, alignment, and forward momentum across teams and initiatives.My background spans technology, professional services, hospitality, and founder-led environments where execution, communication, and trust directly shape outcomes. My work often involves acting as a conduit between people, process, and technology so organizations can move with greater clarity and cohesion.I tend to do my best work in environments where ambiguity is high, the stakes are real, and thoughtful leadership matters.

The Work

WHAT I DO

I work with founders and executive teams when a business should be working better than it is.That might mean:. Stabilizing operations so teams can actually execute. Clarifying how revenue really flows — and where it gets stuck. Rebuilding decision‑making and accountability. Translating strategy into systems, roles, and executionThe result is a business that runs more predictably — with clearer ownership, fewer bottlenecks, and momentum teams can feel.

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HOW I WORK

I’m typically brought in during moments of change — when things are moving fast, unclear, or starting to strain.My role is hands‑on and embedded. I don’t operate as a surface-level advisor; I work alongside leaders to create traction by aligning people, process, and priorities.Engagements often begin as interim or fractional leadership and evolve as the business stabilizes.

does it feel right?

WHO THIS IS FOR

This work is a fit if you’re:. A founder or executive team navigating growth, change, or reset. Feeling strain between strategy and execution. Needing operational leadership without adding permanent overhead too early

replace what is with what if

EXPERIENCE SNAPSHOT

I’ve led operations, product, and transformation work across B2B software, services, and regulated environments — primarily with small to mid‑sized companies navigating growth or transition.Selected engagements include:. Client Relations & Business Development — Sila Digital Group. VP Product & Program Management — Idyllic Software. Interim CEO — dabble.co. COO — Lark IT. Founder / CEO — Project Travel (Via TRM)Curious how this looks outside a company setting? A concrete example → HOA Board leadership highlights

If this resonates

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© 2026 Jen Durkin · Handcraft — thoughtfully built

Thank you

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